1. What Information Do We Collect?
We may collect the following types of information from our customers:

• Contact Information: Name, email address, phone number, mailing address.

•  Payment Information: Credit card or other payment details (processed securely via athird-party provider).

•  Service Information: Details necessary to provide our services, such as the type of testbeing scheduled or performed.

• Communication Records: Notes or records of your communication with us, includinemails, text messages, or calls.
   

2. How Do We Collect Information?
We collect customer information through the following methods:

• Online forms on our website.

• Email communication.

• Phone conversations.

• In-person visits or appointments.

• Service agreements or contracts.
   

3. Why Do We Need This Information and How Do We Use It?
We collect information to:

• Schedule and confirm appointments.

• Provide accurate and timely DNA and drug testing services.

• Process payments securely.

• Communicate updates regarding services.

• Ensure compliance with legal and regulatory requirements.
   

4. Do We Share Your Information?

• We do not sell or share customer information with third parties, partners, or joint ventures.  No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.  As other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• We may share information with trusted third parties only for legitimate business purposes, such as:

o Payment processing providers to complete transactions.
o Laboratory partners to perform testing services.
o Shipping providers if documentation needs to be delivered.

• All sharing mentioned in this policy excludes mobile opt-in and consent information; opt-in information is never shared with anyone for any purpose.
   

5. Messaging Terms and Conditions:

• You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to info@gtechdiagnostics.com. Reply HELP for Support. 
   

6. How Can Customers Get More Information or Request Changes to Their Information?
For questions about our privacy practices or to request changes to your information, please
contact us via:

• Phone: (504) 394-2509.

• Fax: (504) 336-3356.

• Email: info@gtechdiagnostics.com.

• Mailing Address: GeneTech Diagnostics, 1901 Manhattan Blvd. Bldg. D, Ste 104 Harvey, LA 70058.

• Contact Form: Available on our website at www.gtechdiagnostics.com.

We are committed to safeguarding your privacy and ensuring transparency in how your
information is used. For any concerns, please reach out to us directly.